 |
 1847 Rogers Bros DAFFODIL Silver Plate Silverware Flatware Pieces YOUR CHOICE $49.99 Time Remaining: 12d 13h 45m Buy It Now for only: $49.99 |
 SHABBY PINK CHIC AND OH SO SWEET CAKE DESSERT SERVER PLATE TRAY FAUX DANGLY GEMS $34.99 Time Remaining: 3d 5h 50m Buy It Now for only: $49.99 |
 VALERIE Oneida YOU CHOOSE $22.00 Time Remaining: 14d 12h 42m Buy It Now for only: $22.00 |
 BELLE ROSE Oneida YOU CHOOSE $24.00 Time Remaining: 6d 9h 48m Buy It Now for only: $24.00 |
 VENETIA Oneida YOU CHOOSE $24.99 Time Remaining: 14d 13h 16m Buy It Now for only: $24.99 |
 TWIN STAR Oneida YOU CHOOSE $17.75 Time Remaining: 14d 7h 32m Buy It Now for only: $17.75 |
 CALLA LILY Oneida YOU CHOOSE NEW $8.00 Time Remaining: 6d 12h 17m Buy It Now for only: $8.00 |
 CHERBOURG Oneida YOU CHOOSE $32.00 Time Remaining: 6d 22h 57m Buy It Now for only: $32.00 |
 PAUL REVERE Oneida Dessert Server $14.99 Time Remaining: 10d 11h 25m Buy It Now for only: $14.99 |
 MONTE CARLO Oneida YOU CHOOSE $20.00 Time Remaining: 27d 10h 37m Buy It Now for only: $20.00 |
 MICHELANGELO Oneida Cube YOU CHOOSE $33.99 Time Remaining: 27d 2h 46m Buy It Now for only: $33.99 |
 ETERNALLY YOURS 1847 Rogers YOU CHOOSE $36.99 Time Remaining: 15d 12h 27m Buy It Now for only: $36.99 |
 BRAHMS Oneida YOU CHOOSE $12.99 Time Remaining: 29d 13h 55m Buy It Now for only: $12.99 |
 ROSE SHADOW Oneida YOU CHOOSE $21.99 Time Remaining: 13d 6h 41m Buy It Now for only: $21.99 |
 RAPHAEL Oneida YOU CHOOSE $16.00 Time Remaining: 11d 14h 15m Buy It Now for only: $16.00 |
 Oneida Community Betty Crocker CHANDELIER Stainless Flatware Pieces YOUR CHOICE $25.99 Time Remaining: 13d 7h 41m Buy It Now for only: $25.99 |
 Rustic Wrought Iron Birds Nest Dessert Tiered Server $129.00 Time Remaining: 24d 7h 19m Buy It Now for only: $129.00 |
 Cupcake Pedestal Server Plate Individual Cake Dessert Green Grasslands Road NIB $6.00 (1 Bid) Time Remaining: 3d 10h 17m |
 ALEXIS Oneida YOU CHOOSE $30.00 Time Remaining: 6d 9h 12m Buy It Now for only: $30.00 |
 PLANTATION Oneida YOU CHOOSE $14.00 Time Remaining: 11d 3h 51m Buy It Now for only: $14.00 |
 VIOLA VOILA Oneida YOU CHOOSE $24.00 Time Remaining: 15d 6h 42m Buy It Now for only: $24.00 |
 Southern Living at Home Willow House Gallery Dessert Server New In Box Retired $29.99 Time Remaining: 12d 12h 56m Buy It Now for only: $29.99 |
 VIA ROMA Oneida YOU CHOOSE $22.00 Time Remaining: 14d 13h 28m Buy It Now for only: $22.00 |
 SILVER CLARETTE Oneida YOU CHOOSE $24.00 Time Remaining: 15d 14h 39m Buy It Now for only: $24.00 |
 Extra Hands Dessert Set Tropical Berry New Server $7.95 Time Remaining: 21d 7h 27m Buy It Now for only: $7.95 |
 NU PRO COMPANY STAY FRESH PIE CUTTER WITH DESSERT SERVER CUTS SEALS EDGES $9.99 Time Remaining: 4d 12h 44m Buy It Now for only: $9.99 |
 Oneida Community SILVER ARTISTRY Plated Silverware Flatware Pieces YOUR CHOICE $14.99 Time Remaining: 7h 32m Buy It Now for only: $14.99 |
 Oneida Distinction Deluxe WESTGATE Royal Crest Stainless Flatware Pieces CHOICE $12.99 Time Remaining: 10d 12h 20m Buy It Now for only: $12.99 |
 BRAHMS Oneida Dessert Server NEW $18.00 Time Remaining: 6d 13h 28m Buy It Now for only: $18.00 |
 CHANDELIER Oneida YOU CHOOSE $30.00 Time Remaining: 24d 2h 41m Buy It Now for only: $30.00 |
 VINLAND Oneida YOU CHOOSE $22.00 Time Remaining: 15d 4h 39m Buy It Now for only: $22.00 |
 Silverplate Cake Dessert Server Elegant Etched Design $8.00 Time Remaining: 4d 14h 45m Buy It Now for only: $8.00 |
 IS International Silver 1847 Rogers ANNIVERSARY Stainless Pie Dessert Server $9.98 Time Remaining: 2d 10h 43m Buy It Now for only: $9.98 |
 KENNETT SQUARE Oneida YOU CHOOSE $15.00 Time Remaining: 23d 11m Buy It Now for only: $15.00 |
 Vintage weeping bright gold 10 inch cake dessert platter plus server great shape $5.95 Time Remaining: 3d 11h 12m Buy It Now for only: $8.95 |
 Oneida EDEN Dessert Pie Server USA NICE $12.99 Time Remaining: 27d 13h 33m Buy It Now for only: $12.99 |
 MOZART Oneida YOU CHOOSE $28.00 Time Remaining: 22d 22h 13m Buy It Now for only: $28.00 |
 SPRING GLEN Oneida YOU CHOOSE $16.00 Time Remaining: 13d 9h 13m Buy It Now for only: $16.00 |
 FLORAL BOUQUET Oneida YOU CHOOSE $18.00 Time Remaining: 8d 1h 4m Buy It Now for only: $18.00 |
 GOLDEN ROYAL CHIPPENDALE Oneida YOU CHOOSE $24.00 Time Remaining: 8d 5h 50m Buy It Now for only: $24.00 |
 NIB Southern Living at Home WH GALLERY COLLECTION DESSERT SERVER $24.99 Time Remaining: 11h 9m Buy It Now for only: $24.99 |
 Southern Living At Home Gallery Dessert Server $29.00 Time Remaining: 6d 5h 47m Buy It Now for only: $29.00 |
 ROSE PENDANT Oneida YOU CHOOSE $11.79 Time Remaining: 13d 3h 22m Buy It Now for only: $11.79 |
 BRAHMS Oneida YOU CHOOSE $15.00 Time Remaining: 28d 11h 55m Buy It Now for only: $15.00 |
 Dessert Server Oneida Community Flight 63 Silverplate $14.95 Time Remaining: 26d 4h 16m Buy It Now for only: $14.95 |
 LOVE PRECIOUS FLOWER 1847 Rogers YOU CHOOSE $30.00 Time Remaining: 16d 6h 7m Buy It Now for only: $30.00 |
 Cupcakes Muffin Pastry Dessert Pan Holder Tray Storage Server Lock Lid Set NEW $34.28 Time Remaining: 12d 12h 21m Buy It Now for only: $34.28 |
 Home For The Holidays CHRISTMAS GREETING Cake Server Pie Dessert Blade NIB $15.95 Time Remaining: 29d 13h 9m Buy It Now for only: $15.95 |
 COLONIAL ARTISTRY Oneida YOU CHOOSE $16.25 Time Remaining: 7d 34m Buy It Now for only: $16.25 |
 Stainless Steel Dessert Server with Wood Handle New $7.48 Time Remaining: 8d 18h 14m Buy It Now for only: $7.48 |
 Cake Dessert Server knife White Porcelain Handle PW1002 $10.99 Time Remaining: 18d 9h 17m Buy It Now for only: $10.99 |
 Set of 2 Huge Glass Serving Plates Tray or Platters or Cake Dessert Server $0.99 Time Remaining: 3d 12h 34m |
 Tupperware Vintage Pie Cake Dessert Server Spatula Rose Pink Mauve Gadget NEW $5.39 Time Remaining: 7d 14h 6m Buy It Now for only: $5.39 |
 VALERIE Oneida YOU CHOOSE NEW $25.00 Time Remaining: 14d 12h 47m Buy It Now for only: $25.00 |
 Yamazaki BYZANTINE Pastry Dessert Server 8518321 $9.99 Time Remaining: 28d 11m Buy It Now for only: $9.99 |
 Lot of Nonstick Anti Freeze Ice Cream Scoop AND Oneida Dover Dessert Server $17.99 Time Remaining: 24d 5h 48m Buy It Now for only: $17.99 |
 Wild Eye Designer Cake Dessert Server Blue Purple Stainless Steel $18.42 Time Remaining: 8d 4h 37m Buy It Now for only: $18.42 |
 POLONAISE Oneida YOU CHOOSE $24.00 Time Remaining: 11d 4h 1m Buy It Now for only: $24.00 |
 SILVER VALENTINE Oneida Community YOU CHOOSE $28.00 Time Remaining: 15d 14h 44m Buy It Now for only: $28.00 |
 SILVER RENAISSANCE 1847 Rogers YOU CHOOSE $38.00 Time Remaining: 15d 14h 42m Buy It Now for only: $38.00 |
 TWILIGHT BuY the Piece Oneida Community 1956 Silverplate Flatware $11.00 Time Remaining: 24d 15h 45m Buy It Now for only: $11.00 |
 HERITAGE BuY the Piece 1847 Rogers IS 1953 Silverplate Flatware $16.00 Time Remaining: 24d 15h 45m Buy It Now for only: $16.00 |
 MARQUETTE Oneida YOU CHOOSE NEW $15.00 Time Remaining: 10d 11h 4m Buy It Now for only: $15.00 |
 MY ROSE Oneida YOU CHOOSE $14.00 Time Remaining: 10d 5h 21m Buy It Now for only: $14.00 |
 Dessert Set Extra Hands spreader server cakes pies Harvest Gold NEW gift idea $12.99 Time Remaining: 21d 3h 58m Buy It Now for only: $12.99 |
 Wild Eye Designer Cake Dessert Server Blue Gold Beaded Stainless Steel $16.99 Time Remaining: 8d 4h 45m Buy It Now for only: $16.99 |
 PARADOX Oneida YOU CHOOSE NEW $10.00 Time Remaining: 10d 11h 6m Buy It Now for only: $10.00 |
 RETIRED Willow House Southern Living at Home GALLERY FLATWARE DESSERT SERVER NIB $24.95 Time Remaining: 4d 2h 59m |
 Oneida USA Stainless SATIN DOVER Pie Dessert Server $14.99 Time Remaining: 18d 9h 12m Buy It Now for only: $14.99 |
 SHEFFIELD ENGLAND dessert server CERAMIC HANDLE stainless blade $12.99 Time Remaining: 22d 8h 34m Buy It Now for only: $12.99 |
 Coventry Stainless Bouquet Pie Dessert Server $7.99 Time Remaining: 7d 11h 2m Buy It Now for only: $7.99 |
 SPRING CHARM BuY the Piece or Place Setting Rogers IS 1950 Silverplate Flatware $12.00 Time Remaining: 29d 11h 25m Buy It Now for only: $12.00 |
 PIE DESSERT SERVER The Main Course MNF2 Japan Shell Motif Silverplate $24.95 Time Remaining: 17d 13h 8m Buy It Now for only: $24.95 |
 LAUREL MIST BuY the Piece International Deep Silver 1966 Silverplate Flatware $14.00 Time Remaining: 22d 14h 56m Buy It Now for only: $14.00 |
 Commemorative Dessert Server Rogers Silverplate $9.50 Time Remaining: 8d 9h 34m Buy It Now for only: $9.50 |
 Natures Splendor Covered Pedestal Dessert Server from Lenox Beautiful $85.00 Time Remaining: 3d 5h 27m Buy It Now for only: $85.00 |
 Rogers Deluxe BARONESS Flatware Stainless Pie Cake Dessert Server $9.98 Time Remaining: 14d 12h 58m Buy It Now for only: $9.98 |
 SATIN DOVER Oneida YOU CHOOSE $15.00 Time Remaining: 13d 8h 37m Buy It Now for only: $15.00 |
 GRAND HERITAGE Oneida YOU CHOOSE $26.00 Time Remaining: 15d 12h 53m Buy It Now for only: $26.00 |
 NOS VINTAGE 1960 SILVER ONEIDA COMMUNITY AFFECTION DESSERT PIE SERVER CAKE VTG $24.99 Time Remaining: 11d 15h 9m Buy It Now for only: $24.99 |
 DUCHESS STAINLESS DC52 8 3 8 inch PIERCED PIE DESSERT SERVER $5.99 Time Remaining: 7d 7h 18m Buy It Now for only: $5.99 |
 Textura Oneida Oneidacraft Deluxe Glossy Stainless Mid Century Modern VTG 1968 $7.95 Time Remaining: 13d 7h 15m Buy It Now for only: $7.95 |
 CELLO Oneida Dessert Server $26.00 Time Remaining: 6d 12h 49m Buy It Now for only: $26.00 |
 Pfaltzgraff April Floral Float Tall Dessert Server NEW $6.99 Time Remaining: 21d 14h 27m Buy It Now for only: $6.99 |
 Small dessert cheese server Regent Sheffield 3 blade $3.00 Time Remaining: 6d 9h 42m |
 Oneida WESTBROOK STAINLESS Dessert Pie Server 4335891 $19.99 Time Remaining: 15d 1h 27m Buy It Now for only: $19.99 |
 FANTASY Oneida YOU CHOOSE $18.00 Time Remaining: 7d 8h 19m Buy It Now for only: $18.00 |
 Oneida Arosa Tiered Server 4 Mugs and 4 Dessert Plates $109.99 Time Remaining: 3d 9h 50m Buy It Now for only: $109.99 |
 Cake Server DESSERT Dish PARTY Plate Glass 10 Cutter TEMPERED GLASS Board NEW $4.95 Time Remaining: 9h 38m Buy It Now for only: $4.95 |
 Ekco Eterna MONTALO Stainless Pie Cake Dessert Server $11.98 Time Remaining: 24d 14h 7m Buy It Now for only: $11.98 |
 Pier 1 Two Tier Cake Dessert Serving Tray Plate Server $26.97 Time Remaining: 21d 15h 55m Buy It Now for only: $26.97 |
 Extra Hands Dessert Set Tropical Banana New Server $7.95 Time Remaining: 21d 7h 38m Buy It Now for only: $7.95 |
 Oneida Commerative Dessert Server First Colony $9.19 Time Remaining: 16d 5h 16m Buy It Now for only: $9.19 |
 Oneida Wm Rogers PRESIDENT Pie Cake Dessert Server $9.99 Time Remaining: 28d 13h 23m Buy It Now for only: $9.99 |
 HOSTESS GIFT CLEARANCE SALE BEADED CAKE PIE DESSERT SERVER BOXED 4 FORKS BEADS $14.97 Time Remaining: 11d 16h 50m Buy It Now for only: $14.97 |
 Lenox Winter Greetings Pierced Dessert Server 12 Red Cardinal Bird Motif New $62.90 Time Remaining: 16d 23h 53m Buy It Now for only: $62.90 |
 Serrated Edge PIE SERVER Cutter Spatula Serving Utensil Tableware Dessert Tool $8.99 Time Remaining: 15d 11h 46m Buy It Now for only: $8.99 |
 GOLDEN ARTISTRY Oneida YOU CHOOSE $24.00 Time Remaining: 8d 1h 23m Buy It Now for only: $24.00 |
 REMBRANDT Oneida Dessert Server $18.00 Time Remaining: 11d 14h 12m Buy It Now for only: $18.00 |
 Tongs and Dessert Servers $13.59 Time Remaining: 7d 4h 58m Buy It Now for only: $13.59 |
Dessert Server
Don't Ruin the Sale with a Lousy Dessert
After great deliberation you finally made the decision to dine at a new restaurant that recently received rave reviews. The initial greeting was impressive and the server was friendly and professional and seemed very knowledgeable. Your first course was tasty, your main course was cooked to perfection and both were presented in a visually appealing manner. However, as the meal progressed, the waiter dropped the ball. He seemed too busy and began to neglect your table. When you finally ordered dessert and received it, it was well below average. You planned to mention this to your server but you couldn't catch your server's attention. By the time he finally returned to your table all you wanted to do was to pay the bill and leave.
Many a great meal has been ruined by a lousy dessert and many good movies have been spoiled by a bad ending. Unfortunately, this also happens in the sales world.
The sales person successfully courts the prospect through all stages of the sales process but once the main sale has been confirmed, he disappears to take care of other customers. He is slow to return calls and is less attentive than he was earlier. After all, the sale has been made so it doesn't, right? Perhaps, but let's take a look at the implications of failing to deliver a complete meal.
Making a great first impression and understanding your customer's situation is the appetizer. Effectively managing the sales process, differentiating yourself from the competition, and demonstrating why your customer should buy your product, service or solution is the main course. But it is critical to remember that a great meal includes dessert. That means you need to consistently execute until the very end of the sale.
We all know that executing a sale often requires the help of other people in the company and that unforeseen problems arise. Just because you made the initial sale doesn't mean the job is over especially if you rely on others to help you execute the sale or implement the solution. And in today's competitive business world, the possibility for errors has increased because most organizations are running lean which means employees are pressed for time and often forget to follow through, overlook details, or make mistakes. Let's look at this from a customer's perspective for a moment.
My wife and I once had home renovations done and we selected a company that had done work for us on two previous occasions. The contractor executed the first 80-85 percent of work (the appetizer and main course) very well. The crew was friendly, professional and accommodating. The quality of their work was excellent, and as the job progressed, my wife and I were more than satisfied. However, during the latter part of the project (dessert), we encountered several challenges and the crew that was assigned to our project was unable to do the work. This meant that getting the final work completed to our satisfaction was extremely challenging.
We talked to the contractor and he was quick to make excuses and even attempted to direct some responsibility to us. Although we reached an agreement and the job was completed, we had to push hard to get the last bit of work done to our liking and that left a sour taste in our mouth; an experience that might prevent us from using that company again. Although the project started well, it was spoiled by a poor finale. The appetizer and main course was great but the dessert wasn't.
Your customers want dessert. They want a complete meal. They don't care how busy you are. They don't want to hear your problems; they have enough of their own. They don't want to hear excuses.
They want the product, service or solution that you promised. It doesn't matter that someone in another department made a mistake or failed to do what they were supposed to. Your customer doesn't care if you are bogged down with other projects.
If you fail to deliver, you run the risk of damaging your reputation along with your company's. The mistake or problem may be minor in your eyes but if this situation is one of the last points of contact your customer has with you, the impact may be lasting.
Remember, a great sale can quickly turn sour if all aspects of that deal have not been effectively executed and managed.
About the Author
Get your FREE copy of 100 Ways to Increase Your Sales by subscribing to Kelley's free newsletter, "59 Seconds to Sales Success" at
http://www.Fearless-Selling.ca
Kelley Robertson, author of The Secrets of Power Selling, is available to speak at sales meetings and conferences. Contact him at 905-633-7750 or Kelley@Fearless-Selling.ca.
GOOD ADVICE needed....... Thanks:)?
I am a waitress at a casual dining restaurant. I have to wear a uniform and have my hair pulled back(so dressing nice or looking professional are not really options here). I work at lunchtime so I don't have much time to talk to my customers for very long and most of my customers are in a hurry and don't want to talk much..... Their only concern is a speedy lunch (the customer will inform me of this) So I am polite, deliver food promptly without a mistake, and thank them for visiting..... among getting refills, calculationg coupons, running food, answering questions about the menu, bussing my tables and offering dessert.I know I am a good waitress, but sometimes my tips just aren't reflecting my quality of work.
Any suggestions on how I can make better tips
or
please share any experiences with a server that inclined you to tip better.
This is going to sound manipulative as hell, but it may be worth a try. Observe the customer's outfit, jewelry, and any belongings they may use at the table. When you deliver the tab, make a comment specific to one item. For example:
"Handsome suit! Is it an Armani?" - or-
"Stylish cell! What kind is it?"
Questions such as these when asked by a service industry employee tend to make a thoughtful customer reflect on how blessed they are, career-wise. Those who've worked their way through more crappy jobs than they'd care to admit will usually tip more generously out of empathy and/or gratitude.
Servers: How To Get Bigger Tips